Return Policy

Cancellation
We accept order cancellations before the product has been shipped or produced. In case of order cancellation, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged for shipping fees once (including returns); no restocking fees will be charged to consumers for returning a product.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period.

Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account. Then contact your credit card company, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing delay before a refund is posted. If you have done all of this and still have not received your refund, please contact us at service@gssnanpre.com.

Please contact our customer service at service@gssnanpre.com for the return address.

If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific cost depends on the shipping company you choose.

If, due to our reasons, the received goods are damaged or incorrect, the consumer is not required to bear the shipping cost for this reason.

Return Address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.